At Sounddeckstore, we aim to provide fast, reliable, and transparent shipping for all orders. Please review the details below to understand how we process and deliver your purchases.

1. Order Processing Time

All orders are processed within:

  • Handling time: 1–3 business days

Orders placed on weekends or holidays will be processed on the next business day.

If there is any unexpected delay with your order, we will notify you immediately via email.

2. Delivery Time

Once your order has been processed and shipped, the estimated delivery time is:

  • Delivery time: 3–5 business days

Delivery times may vary depending on:

  • Your location
  • Carrier delays
  • Weather or holiday-related delays

3. Shipping Fees

Shipping fees (if applicable) will be calculated and displayed at checkout.

If your website currently offers free shipping, I can update this section accordingly.

4. Order Tracking

Once your order is shipped, you will receive a tracking number by email.

You can track your order here:
👉 https://sounddeckstore.com/orders-tracking/

5. Shipping Locations

We currently ship to:

  • The United States (all states)

If you need international shipping added, I can modify this section.

6. Failed Delivery / Wrong Address

Please ensure all shipping information is accurate.

We are not responsible for delivery failures caused by:

  • Incorrect address provided by the customer
  • Unreachable customer at the time of delivery
  • Refused delivery

If a package is returned to us due to an incorrect address, the customer may be responsible for reshipment costs.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately.

We will:

  • Open an investigation with the carrier
  • Send a replacement or issue a refund (after verification)

For faster assistance, please include:

  • Your order number
  • Photos (if damaged)

8. Contact Us

For questions about your order or shipping details, contact our support team:

Email: sounddeckstore.com@Gmail.com
Phone: +1 941-951-6637
Address: 215 S Monroe St, Tallahassee, FL 32301, United States
Contact Page: https://sounddeckstore.com/contact-us/